Privacy Policy

Personal information

When you place an order, we collect your name, email address, and phone number to process and fulfil your order.

Payment details

Payments are processed securely by Square. We do not store your card details on our servers. Square handles all payment data in accordance with PCI DSS standards.

Browsing data

We collect information about how you interact with our website via cookies and similar technologies, including your IP address, browser type, device information, pages visited, and time spent on site.

Communication data

If you contact us by email, phone, or through our website contact form, we retain a record of that correspondence.

Order fulfilment

To process, prepare, and deliver your orders, and to send you order confirmations and updates via email or SMS.

Customer service

To respond to your enquiries, complaints, and feedback.

Service improvement

To analyse how our website and services are used so that we can improve the customer experience.

Marketing

With your consent, to send you promotional emails about new menu items, offers, and events. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email.

Legal obligations

To comply with our legal and regulatory obligations, including tax and accounting requirements.

Google Tag Manager

To manage and deploy marketing tags on our website without modifying the code.

Google Analytics

To collect anonymised data about website traffic, user behaviour, and demographics. This helps us understand which pages are most popular and how visitors navigate our site.

Facebook Pixel (Meta)

To measure the effectiveness of our advertising on Facebook and Instagram, and to serve relevant ads to people who have visited our website.

Square

Our payment processor. Square processes your payment details securely and in accordance with PCI DSS standards.

Brevo (formerly Sendinblue)

Our email marketing platform. If you opt in to marketing, your name and email address are shared with Brevo to send you promotional communications.

Google Analytics

Website analytics. Data collected is anonymised and used for statistical analysis only.

Facebook / Meta

Advertising and remarketing. Website browsing data may be shared with Meta for targeted advertising purposes.

Deliveroo, Just Eat, UberEats

Orders placed through these platforms are subject to their own privacy policies. We receive your name, delivery address, and order details to fulfil your order.

Order data

We retain order records for 6 years in accordance with HMRC requirements for tax and accounting purposes.

Marketing data

We retain your marketing preferences and contact details until you unsubscribe from our mailing list. Upon unsubscription, your data is removed from our active marketing lists within 30 days.

Website analytics data

Anonymised analytics data is retained for 26 months in line with Google Analytics default settings.

Contact form data

Correspondence records are retained for 2 years unless a longer period is required for legal purposes.

Right of access

You have the right to request a copy of the personal data we hold about you.

Right to rectification

You have the right to request that we correct any inaccurate or incomplete personal data.

Right to erasure

You have the right to request that we delete your personal data, subject to any legal obligations we may have to retain it.

Right to data portability

You have the right to request a copy of your data in a structured, commonly used, and machine-readable format.

Right to object

You have the right to object to the processing of your personal data for direct marketing purposes.

Right to restrict processing

You have the right to request that we restrict the processing of your personal data in certain circumstances.